Thank you for shopping at PJ Global. This Shipping Policy outlines the terms and conditions related to the shipping and delivery of your orders.
1. Shipping Destinations
We ship both within Australia and internationally. Please note that some products may not be available for international shipping due to size, weight, or regulatory restrictions.
2. Shipping Costs
Shipping costs are calculated based on the weight, dimensions, and destination of your order. You can view the shipping costs during the checkout process before placing your order.
For large or heavy items, such as forklifts and racking systems, shipping costs may require a custom quote. Please contact us at sales@pjglobal.net for a shipping quote.
3. Processing Time
Orders are typically processed within 1-3 business days. Processing time may vary depending on product availability and order volume. You will receive a notification once your order has been processed and is ready for shipment.
4. Shipping Time
Shipping times vary depending on the destination and shipping method selected. Estimated shipping times are provided during the checkout process. Please note that these are estimates only and are not guaranteed.
Typical shipping times are:
5. Shipping Methods
We use a variety of shipping methods, including:
The available shipping methods will be displayed during the checkout process.
6. Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the status of your shipment online.
7. Customs, Duties, and Taxes
For international orders, you are responsible for any customs duties, taxes, or other fees imposed by the destination country. These fees are not included in the purchase price or shipping costs.
8. Shipping Insurance
Shipping insurance is available for an additional fee. If you choose to purchase shipping insurance, your order will be protected against loss or damage during transit.
9. Delivery Issues
If you experience any issues with your delivery, such as delays, damage, or loss, please contact us immediately at sales@pjglobal.net. We will work with the shipping carrier to resolve the issue.
10. Contact Us
If you have any questions about our Shipping Policy, please contact us at sales@pjglobal.net.